Quetzal Artisan DELIVERY:

The delivery of your orders is done by PostNl via MyParcel. Shipping fees are:

Netherlands and Europe:

For orders in the Netherlands Free shipping

Germany and Belgium €5.00

For orders over €100.00: Free shipping.

For other European countries €15.00 shipping fee will be charged. 

For orders over €250.00: Free shipping.

International:

Track and Trace and registered parcels €20.00 shipping fee will be charged.

For orders over €350.00: Free shipping!

RETURNS:

Orders in the Netherlands: We use the return service of MyParcel for orders in the Netherlands. This service allows you to return your order within 14 days. When you purchase a product, you will receive a return form along with your invoice. You can fill out the return form and send it to us per post or e-mail [email protected]. You may also download the form here:Withdrawal form.doc. In any case, to withdraw from the agreement, it is sufficient for you to inform Quetzal Artisan in writing. For information and/or instructions, see the document: Right of withdrawal.