We aim to provide a satisfactory service to our clients. However, if you have complaints about our Quetzal Artisan products or services, we kindly ask you to send your complaint to:   [email protected] 

Our Customer service staff will review the complaint and try to solve it to everyone's satisfaction.  Upon  receipt of your complaint, you will receive a confirmation from us. We will answer your request within 14 days of receipt, should it require more time, then we will inform you.

However, If you are not satisfied with our solution, you can always contact the Mediation Department of The Foundation Webshop Trustmark where we are associated.

Since February 15, 2016, it is also possible for consumers to file complaints in the EU via the ODR platform of the European Commission. The ODR-platform can be found at:


If your complaint (complaints) is not yet being processed elsewhere then you are free to submit your complaint via the ODR platform of the European Union.