We aim to provide a satisfactory service to our clients. However, if you have complaints about our services, we kindly ask you to send your complaint to: Info@quetzalarisan.com
Our Customer service staff will review the complaint and try to solve it to everyone's satisfaction. Upon receipt of your complaint, you will receive a confirmation from us. We will answer your request within 14 days of receipt, should it require more time, then we will inform you.
Since February 15, 2016, it is also possible for consumers to file complaints in the EU via the ODR platform of the European Commission. The ODR-platform can be found at:
If your complaint (complaints) is not yet being processed elsewhere then you are free to submit your complaint via the ODR platform of the European Union.