Customer service & FAQ
If you have questions about our products or orders, please consult our FAQ page, of contact us via our chat widget, by e-mail: [email protected] or via the contact form on the website. We strive to answer your questions as soon as possible.
Ordered product not available?
If your ordered product is not in stock, we will inform you by e-mail, as soon as possible. In consultation, we can come to a solution. In this case, you can, of course, also cancel your order.
We make use of the MyParcel return service. With this service you can return your order free of charge within 14 days. When you purchase a product, you will also receive a return form with your invoice. For information and/or instructions, see the document: Right of withdrawal.
Quetzal Artisan is registered at the Utrecht Chamber of Commerce under number:
We ship to the Netherlands, Europe and International.
Orders received before 12:00 a.m. are processed the same day. We ship by Post NL via MyParcel. The packages are expected to be delivered within 3 days in the Netherlands, and approximately 5 to 10 days for Europe or other destinations.